News for 'Customer Service'

The ambitious plans of Flipkart-backed super.money

The ambitious plans of Flipkart-backed super.money

Rediff.com17 Dec 2024

Flipkart-backed super.money is on an expansion spree and plans to expand its range of offerings in credit and wealth management after launching its operations in July this year. The Bengaluru-based fintech company is on track to roll out credit products such as credit on Unified Payments Interface (UPI), unsecured credit cards, and personal loans within the first half of the next calendar year (2025).

'Swiggy Is Now Focusing On Overall Growth'

'Swiggy Is Now Focusing On Overall Growth'

Rediff.com16 Dec 2024

'Expect our food delivery business to deliver sustainable adjusted EBITDA margins of about 5 per cent in the medium term.'

'We Expect 1 Million Start Ups By 2035'

'We Expect 1 Million Start Ups By 2035'

Rediff.com13 Mar 2025

'Binary fission will happen -- startups will lead to more startups.'

Budget Prepares For Rise In Cancer Cases

Budget Prepares For Rise In Cancer Cases

Rediff.com3 Feb 2025

Do we have enough trained oncologists and medical professionals in India to man these over 4,500 beds in the public sector?

Mercedes Rules Luxury Cars Segment

Mercedes Rules Luxury Cars Segment

Rediff.com21 Dec 2024

For the first time in history, the luxury car market is poised to cross the sales mark of 50,000 units in 2024, with Mercedes leading the way

Union Budget 2025: Key numbers to be watched

Union Budget 2025: Key numbers to be watched

Rediff.com30 Jan 2025

Finance Minister Nirmala Sitharaman will present her 8th straight Budget and all eyes will be on the much-expected tax relief for the middle class. Sitharaman had in her first Budget in 2019 replaced the leather briefcase -- which had been in use for decades for carrying Budget documents -- with a traditional 'bahi-khata' wrapped in red cloth.

For a slightly higher government capex outlay

For a slightly higher government capex outlay

Rediff.com11 Feb 2025

While the capital spending is being maintained at 3.1 per cent of the GDP, a little more would have boosted economic growth even further, suggests Rajiv Memani.

How To Make Best Use Of Festive Offers

How To Make Best Use Of Festive Offers

Rediff.com16 Oct 2024

While festive offers can reduce costs, borrowers should also consider the lender's transparency and service quality. Customers need to be mindful of their repayment capacity.

'Unapologetically Indian' In New York

'Unapologetically Indian' In New York

Rediff.com19 Mar 2025

'I always cook from my heart,' says New York Chef Vijaya Kumar who won his third Michelin Star recently.

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Rediff.com21 Aug 2024

Online food delivery platform Zomato will acquire Paytm's entertainment ticketing business for Rs 2,048 crore to strengthen its "going-out" segment in a deal that will help the troubled fintech firm to sharpen its focus on core payments and financial services distribution.

Want To Invest In Banking Sector Funds?

Want To Invest In Banking Sector Funds?

Rediff.com29 Jan 2025

The ideal time to invest in sector funds, is during a downturn so that investors can capitalise on a turnaround in 1.5 to 2 years.

3 Global Services needs Customer Relation Advisors

3 Global Services needs Customer Relation Advisors

Rediff.com13 Oct 2004

Needed: Customer Relation Advisors at 3 Global Services, A Hutchison Whampoa Company.

ED probes agents' network facilitating Indians' illegal US entry via Canada

ED probes agents' network facilitating Indians' illegal US entry via Canada

Rediff.com7 Feb 2025

The Enforcement Directorate (ED) is investigating a complex network of agents and facilitators in India, Canada, and the US who assist Indians in illegally entering the US through fraudulent admissions to Canadian colleges. Over 8,500 financial transactions are under scrutiny by the ED in a case related to money laundering, stemming from a 2023 Gujarat Police crime branch FIR. The investigation includes international financial companies involved in remittances abroad, with the ED conducting 35 searches in the past year and seizing assets worth Rs 92 lakh. The issue has gained significant attention following the deportation of 104 Indians from the US on Wednesday. The investigation is linked to the tragic death of an Indian family in January 2022, who perished while attempting to cross the Canada-US border illegally. The ED has identified a network of agents and facilitators who manage and facilitate the stay, transportation, visa arrangements, and legal matters of illegal immigrants who gained admission to Canadian colleges through fraudulent means. The investigation has revealed that the fees paid to Canadian colleges were remitted back to individuals' accounts, with around 8,500 transactions identified between September 2021 and August 2024. The ED suspects that approximately 370 individuals have entered the US using this illegal immigration scheme. The agency has recorded statements from parents and guardians of students enrolled in Canadian colleges and continues its investigation.

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Rediff.com1 Jan 2025

'The race is now on for Indian IT firms to develop their AI prowess and focus on a software-first approach to services as the people element becomes more complicated with Trump's expected new regulations.'

A Formula For Start Up Success

A Formula For Start Up Success

Rediff.com10 Jan 2025

'80% of start ups fail because they don't have a support system to help them in the very early phase.' 'It's not just an idea that takes an entrepreneur through the initial three years of journey.' 'What plays a definitive role in making a start-up successful is idea+team+capital+mentors+access to a larger ecosystem.'

Events that shaped Indian businesses in 2024

Events that shaped Indian businesses in 2024

Rediff.com1 Jan 2025

Unprecedented bribery charges, farewells, separation, failed union, monumental mergers and record-breaking IPOs, along with a healthy dose of online happenings in the form of spat and lessons in customer care, corporate India saw it all in 2024.

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

Rediff.com15 Jan 2025

Fintech firm BharatPe is targeting an initial public offering (IPO) in the next 18-24 months with the company expecting profitability at an earnings before interest, taxes, depreciation and ammotisation (Ebitda) level for FY25, chief executive officer (CEO) Nalin Negi said.

Focus On 26 EV Launches, Charging Infra At Auto Expo

Focus On 26 EV Launches, Charging Infra At Auto Expo

Rediff.com4 Feb 2025

With nearly 100 launches and unveils, the Bharat Mobility Global Expo 2025, held in Delhi from January 17 to 22, made one thing clear to automobile enthusiasts: Electric vehicles (EVs) are the way ahead for the Indian auto market for years to come.

RIL's Q2 net falls 5% on weak O2C business

RIL's Q2 net falls 5% on weak O2C business

Rediff.com14 Oct 2024

Reliance Industries Ltd on Monday reported a 5 per cent fall in the net profit for the July-September quarter, as weak oil refining and petrochemical business hurt operational performance.

Airtel customer asks for 'Hindu representative'; Twitter erupts in anger

Airtel customer asks for 'Hindu representative'; Twitter erupts in anger

Rediff.com19 Jun 2018

It all began as one of its customers did not want a Muslim representative to resolve a problem. Rather, the customer wanted a Hindu representative to resolve the issue.

Bank Account Dormant? You Can Still Get Your Money

Bank Account Dormant? You Can Still Get Your Money

Rediff.com11 Dec 2024

Ramalingam Kalirajan offers some easy steps to reactivate your accounts with banks like SBI, HDFC Bank, IDFC First Bank and PNB just so that you can start availing all the benefits linked to your account.

Top 10 Skills To Succeed At Work

Top 10 Skills To Succeed At Work

Rediff.com26 Mar 2024

Digital literacy is emerging as the professional language of 2024. It is the ability to process complex data sets, deploy critical communication technologies appropriately and validate your importance at your workplace, explains Jagdeep Kochar, managing director, Baker & Taylor India.

RBI panel wants banks to serve customers better

RBI panel wants banks to serve customers better

Rediff.com4 Aug 2011

Sweeping reforms mooted; feedback open till Aug 27.

Banks alert customers about mobile banking malware targeting over 200 apps

Banks alert customers about mobile banking malware targeting over 200 apps

Rediff.com21 Sep 2022

Several Indian banks have alerted their customers not to download apps from any source other than official app stores. Banking customers are being targeted by a new type of mobile banking malware campaign using SOVA Android Trojan. This malware captures the credentials when users log onto their net-banking apps and access bank accounts. The new version of SOVA appears to be targeting more than 200 mobile applications, including banking apps and crypto wallets.

Apple to start selling 'Made in India' iPhone 16 Pro from Oct

Apple to start selling 'Made in India' iPhone 16 Pro from Oct

Rediff.com4 Oct 2024

iPhone maker Apple on Friday said it will open four more stores in India, located in Pune, Bengaluru, Delhi-NCR and Mumbai. The company said it will also roll out its first-ever "made in India" iPhone 16 Pro and iPhone 16 Pro Max series devices this month.

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Rediff.com15 Nov 2024

German luxury carmaker Mercedes-Benz on Friday said it will hike prices of its vehicles in India by up to 3 per cent on its entire model range in the portfolio from January 1, 2025, citing a rise in input costs, inflationary pressures and higher operational expenses. Prices of Mercedes-Benz cars in India will be revised by Rs 2 lakh for the GLC to Rs 9 lakh for the top-end Mercedes-Maybach S 680 luxury limousine, Mercedes-Benz India said in a statement.

New initiatives, margin gain hopes positives for Delhivery

New initiatives, margin gain hopes positives for Delhivery

Rediff.com27 Nov 2024

Logistics major Delhivery has had promising Q2FY25 results. The Q2FY25 consolidated revenue was Rs 2,190 crore (up 0.8 per cent quarter-on-quarter or Q-o-Q and 12.8 per cent year-on-year or Y-o-Y). Express parcel revenue was Rs 1,300 crore, (up 1.7 per cent Q-o-Q/7.3 per cent Y-o-Y) alongside better yield (+5 per cent Y-o-Y) in the segment.

HDFC Bank aims to reduce CD ratio, plans slower loan growth in FY25

HDFC Bank aims to reduce CD ratio, plans slower loan growth in FY25

Rediff.com21 Oct 2024

The country's largest private sector lender HDFC Bank on Saturday said it will grow its loan book slower than the industry in the current financial year (FY25). The move comes as the lender looks to bring down its elevated credit - deposit (CD) ratio to pre-merger levels. "We will bring down the CD ratio faster than what we had anticipated.

Will Skoda's New SUV Kylaq Make It big?

Will Skoda's New SUV Kylaq Make It big?

Rediff.com12 Dec 2024

The company is eyeing sales of 8,000 units per month for the Kylaq, which starts at Rs 7.89 lakh (ex-showroom) and boasts 96 per cent localisation.

Number of UPI apps grows in 2024, yet top two command maximum market share

Number of UPI apps grows in 2024, yet top two command maximum market share

Rediff.com30 Dec 2024

In 2024, the National Payments Corporation of India (NPCI) approved 20 third-party Unified Payments Interface (UPI) applications, a record since UPI's launch in 2016. This surge reflects growing interest from financial technology (fintech) companies, driven by the integration of credit products like UPI-linked credit cards and pre-approved credit lines.

Budget curtails carry-forward losses for mergers and acquisitions

Budget curtails carry-forward losses for mergers and acquisitions

Rediff.com4 Feb 2025

The Union Budget 2025-26, while promising a new framework for smoother mergers and acquisitions (M&As), has plugged a major loophole on carry-forward losses for a total of eight assessment years between amalgamating company and amalgamated company from the date of loss instead of date of the merger. For all mergers effected on or after April 1, 2025, the losses can be carried forward only for the residuary period (counting from the date of loss).

Competitors unfazed by Flipkart's 10-min delivery foray

Competitors unfazed by Flipkart's 10-min delivery foray

Rediff.com7 Aug 2024

At a time when Flipkart has entered the quick-commerce race with a service called "Minutes", executives at rival players said they are in a wait-and-watch mode. They said they would be concerned only once the e-commerce firm is able to succeed in this space. The Walmart-owned firm's quick-commerce service has gone live in some parts of Bengaluru, putting it in competition with firms such as Zepto, Swiggy's Instamart, and Zomato's Blinkit.

3 Indian Cos Among Biggest Arms Producers

3 Indian Cos Among Biggest Arms Producers

Rediff.com6 Dec 2024

HAL, BEL and MDL feature on Sipri's list of the 100 largest arms producers in the world.

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Rediff.com8 Jan 2025

The government has revised gold import data, bringing down numbers for November by $5 billion to $9.84 billion, possibly to rectify double accounting of inbound shipments. According to revised data of the commerce ministry arm Directorate General of Commercial Intelligence and Statistics (DGCIS), gold import numbers have been slashed since April 2024, revealing excess imports of about $11.7 billion during the first eight months of 2024-25.

Hero MotoCorp to vroom on new launches and uptick in rural growth

Hero MotoCorp to vroom on new launches and uptick in rural growth

Rediff.com23 Aug 2024

Hero MotoCorp (HMCL) saw strong volume performance in the first quarter of the current financial year (Q1FY25), but margins disappointed due to weak spare part sales and negative electric vehicle (EV) margins. The company hopes for a strong festive season due to better rural sentiment. Revenue grew 16 per cent year-on-year (Y-o-Y) to Rs 10,140 crore, operating profit was up 21 per cent to Rs 1,460 crore, and adjusted net profit grew 19 per cent Y-o-Y to Rs 1,120 crore.

India's PV market posts record sales in 2024

India's PV market posts record sales in 2024

Rediff.com1 Jan 2025

Indian passenger vehicles market registered record wholesales of 43 lakh units in 2024, with companies like market leader Maruti Suzuki, Hyundai, Tata Motors, Toyota Kirloskar Motor, and Kia posting their best-ever annual domestic sales. The continued growth of SUVs, along with rural markets playing a key role in driving up car sales, helped the industry better the previous best of nearly 41.1 lakh units posted in 2023.

'We are trying and creating solutions for SME segment'

'We are trying and creating solutions for SME segment'

Rediff.com20 Jul 2024

'The pricing model will be different. The product will be different.'

Jio mobile tariff to go up by 12-27% from Jul 3

Jio mobile tariff to go up by 12-27% from Jul 3

Rediff.com27 Jun 2024

Reliance Jio, India's top telecom operator, announced a 12-27 per cent hike in mobile tariffs -- the first in two and half years, setting the stage for other operators like Vodafone Idea to raise charges. The company has also restricted the access of unlimited free 5G services for customers. The hike comes immediately after the spectrum auction, as per the anticipation of sector experts.

JSW MG bets on EV revolution with bold Windsor pricing

JSW MG bets on EV revolution with bold Windsor pricing

Rediff.com19 Sep 2024

Stepping up the competition in the electric vehicle (EV) market, JSW MG Motor on Wednesday launched its electric crossover sport utility vehicle (SUV) Windsor with a new and 'aggressive' pricing model, an assured buyback plan, a lifetime battery warranty, and free public charging for one year. Under this new battery-as-a-service (BaaS) pricing model, customers can purchase the Windsor at a starting price of Rs 9.99 lakh (ex-showroom) and then pay a battery usage fee of Rs 3.5 per kilometre (km).